Frequently Asked Questions About Home Generators

How much will a home standby generator cost me?

Product pricing (exclusive of shipping, installation and tax) is provided upon estimating your power needs using our online calculator. For a formal quote, contact a Cummins-authorized dealer.


Where can I find product features and specifications?

For detailed specifications for each generator, view the product spec sheet available under Models & Ratings on the QuietConnect home standby generator webpage.


What transfer switch will work for the generator I am considering?

Cummins generators work best with the Cummins RA Series ATS. The exact model depends on your circumstances. Consult with a Cummins-authorized dealer or a certified electrician to determine the best selection.


What is the maintenance schedule for my Cummins home generator?

Consult your Operator Manual for recommended maintenance, as this may vary depending on your generator. If you have lost the Operator Manual, contact a Cummins-authorized dealer to obtain a new copy.


I lost (or did not receive) my Operator Manual. Where can I get another copy?

If you did not receive or have lost the Operator Manual for your generator, contact a Cummins-authorized dealer to obtain a new copy.


I am unable to locate the engine serial number (ESN) and/or the model number of my generator. Where do I find this information?

This information is printed on the generator nameplate. Consult your Operator Manal for location of the nameplate on your specific generator.


Where are Cummins home standby generators made?

Cummins home standby generators are designed and built in the United States, and are “Buy America” certified by the U.S. government.


Can I install a home standby generator inside my home – in the basement, for example – and vent the exhaust to the outside?

No.


What's in an extreme weather kit? When do I need it?

Cummins cold weather kits include various component heaters depending on the size of your generator. Most generators do not need these kits, as these kits are designed to ensure generators installed in areas that experience temperatures well below freezing work properly. The kits can be installed before or after generator installation by your local Cummins dealer.


What is the warranty on Cummins home generators?

13, 17 and 20 kW models include a 5-year/2,000 hour limited warranty; 22-125 kW models include a 2-year limited warranty. Contact your local Cummins dealer for more detail on standard and extended warranties.


Do third party retailers guarantee the Cummins warranty?

Cummins home standby generators are shipped from the factory with a standard base warranty. 13, 17 and 20 kW models include a 5-year/2,000 hour limited warranty; 22-125 kW models include a 2-year limited warranty. Contact your local Cummins dealer for more detail on standard and extended warranties.


Who can install my Cummins generator?

Cummins home standby generators must be installed by a certified electrician in compliance with all local building codes. Trust our Cummins authorized installers to take the stress out of the process by handling the details, including proper permitting. Locate your nearest Cummins-authorized installer.


Where is the best place to get information about the genset and pricing?

The latest product specifications can be found at http://homegenerators.cummins.com/standby-generators. You can also get an idea of the amount of power required for your home using our new sizing calculator. Consult with your local Cummins dealer to schedule an in-home assessment to finalize product selection and discuss optional equipment and pricing.


Where can I get the genset serviced?

Contact your local Cummins dealer to schedule routine maintenance and service calls.


What kind of oil should I use?

Consult your Operator Manual for specific oil recommendations, as this may vary depending on your generator. If you have lost the Operator Manual, contact a Cummins-authorized dealer to obtain a new copy.


My generator was professionally installed as recommended, and it’s not running. What should I do?

Call a Cummins-authorized service provider; to locate your nearest service provider, visit our Online Dealer Locator.


My generator didn’t turn on when primary (utility) power was lost. What should I do?

Consult your Operator Manual for a troubleshooting checklist. If you have lost the Operator Manual, contact a Cummins-authorized dealer to obtain a new copy.


When utility power was restored, the generator did not turn off. What should I do?

Call a Cummins-authorized service provider; to locate your nearest service provider, visit our Online Dealer Locator.


My generator won’t start; it just flashes. What should I do?

Call a Cummins-authorized service provider; to locate your nearest service provider, visit our Online Dealer Locator.


I am unable to get the generator to run the scheduled exercise. What should I do?

Consult your Operator Manual for a troubleshooting checklist. If you have lost the Operator Manual, contact a Cummins-authorized dealer to obtain a new copy.


I can start the generator from the generator itself but not from the transfer switch. What should I do?

It may not be possible to start your generator from the transfer switch that you have installed. Consult the Operator Manual for your ATS for more information. If you have lost the Operator Manual, contact a Cummins-authorized dealer to obtain a new copy.